IDIDA

Based on monthly stock counts, the control offered by the platform and the customer service, IDIDA NAIL reduces incidents and increases sales with Amphora, tripling its shipments in just one year.

Three years ago, IDIDA arrived in Spain with its adhesive nail polish. This product offers a practical and healthy solution for a spectacular manicure in minutes, without damaging the nails.

Outsourcing for continuous growth

From doing logistics in-house to outsourcing with Amphora, Ach, founder of IDIDA, gained freedom and control. Being able to delegate order preparation to a trusted logistics partner was a relief for Ach. Now, he follows IDIDA's operations thanks to the platform and invests the time he has gained in generating new product ideas for his business.

In partnership with Amphora, IDIDA has 150% increase in sales in the last year.

No stock problems

100 different enamel designs and less than 1% of incidences per stock. How? The warehouse registers incoming and outgoing products in the platform in order to control their tracking.

Specialized software, a proactive Account Manager and an operational logistics partner is how IDIDA has decreased its stock issues from 30% to 1%.

And in time for the brand

IDIDA came to Spain to revolutionize the way we paint our nails. Ach discovered a healthy and fast alternative in Korea: an adhesive nail polish that is easy to apply and does not damage the nails. IDIDA polishes are the perfect match for those who like to show off their manicure without wasting time. This is exactly what Amphora offered the brand: time.

Today, Ach spends his time doing his own thing, his business. Meanwhile, Amphora deals with the logistics and the headaches that go with it.

The platform for Ach

Although IDIDA does not have a high volume of monthly returns, in cases where one is necessary, Ach points out that: "Amphora's platform simplifies the process, allowing customers to manage their returns autonomously.

From the tool developed internally by Amphora, called Aflora, our customers can manage returns with their customers automatically and efficiently. All within the same platform.

The account manager and communication

It is not only technology that makes great logistics. The profile of the Account Manager is essential for IDIDA. Having a person who proactively solves problems and moves ahead of them drastically reduces incidents:

The good thing with you is that I have direct contact with the warehouse, if something doesn't add up, I send a message to my Account Manager and he solves it.

The average ticket resolution time does not reach an hour and a half.