Con tan solo un 6% de incidencias, la marca internacional mantiene una excelente reputación.
Fashion

Ölend

12 years ago, Adriana Dumon decided to share how she made backpacks on Facebook. Soon after, Ölend was born, a brand of accessories with an urban, very city style. With only 6% of incidents, the international brand maintains an excellent reputation.

Publication date

6/25/2024

Industry

Fashion

The capabilty of anticipating to problems offered by the Amphora portal translates into fewer incidents and time saved for Ölend. With only 6% of incidents, the international brand maintains an excellent reputation and avoids negative reviews.

12 years ago, Adriana Dumon decided to share how she made backpacks on Facebook. Soon after, Ölend was born, a brand of accessories with an urban, very city style. What once started in her home dining in Barcelona following a tutorial to sew backpacks, has become a recognized brand that now triumphs even in the United States and Korea. In the last two years, Ölend has experienced a boom in sales, thanks to some of the changes in their designs and, above all, investment in marketing.

What I like about Amphora is that they listen to what the customer needs in order to improve.

Ölend ha aumentado un 53% sus ventas en cuatro meses

Customer centric

"At the end, the goal is for our customers not to feel that we are working with an external logistics partner. Roman, Ölend's Managing Director and CCO, asked only one thing: that we pamper Ölend as if it were our own project. The Amphora team was all ears and, to date, Ölend has increased its sales by 53% in four months.

More customer centric

In the e-commerce world, where growth brings with it new needs, having a partner that adapts its services to these demands is crucial. And all the better if these adjustments are made quickly: "Amphora is very flexible in listening to customer needs and very quick to implement requested improvements".

You save a lot of customer service work

Searching for technology

We needed a logistics partner that had a very advanced software. A partner that lives up to Ölend, a brand that sells a very high volume worldwide. Ölend required a logistics professional capable of handling very short preparation times, sales peaks, unforeseen events, easy access to order status and incidents, etc. But above all, they wanted their partner to be an ally of the brand. They found this partner in Amphora a complete upgrade to their operations. Thanks to the software, they have simplified their operations and can now focus on developing brand strategies to continue scaling the company. This solution, which is currently driving Ölend's success, has been key to Amphora's position as a market leader for the past three years. Initially developed to streamline our internal logistics, Amphora's software now supports more than 300 e-commerce sites.

Same spirit

Roman refers to the accelerated growth that both Amphora and Ölend have experienced in the

last few years. The unisex accessories brand has been expanding steadily since 2021. Ölend relies on Amphora to continue this momentum in its local and, above all, international sales.

Amphora es muy flexible en escuchar las necesidades del cliente y muy rápida en implementar mejoras solicitadas

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