<
Amphora Top Voices

Marc Herrero | PDPaola

Marc Herrero Head of Operations at PDPaola Jewelry. He shares with us how to design scalable operations in a complex context, and what metrics should guide day-to-day operations to deliver on time, maintain quality and protect margins.

Publication date

12/15/2025

Industry

Amphora Top Voices

Amphora Top Voices continues with an interview not to be missed. On this occasion, we talk to Marc Herrero Head of Operations at PDPaola Jewelry. Contact us at shares how to design operations scalable in a complex context, and what metrics must guide day-to-day operations to deliver on time, maintain quality and protect margins.

If you run an ecommerce business and want to make your operations more profitable, here are three key takeaways from the video:

  • Internationalize with solid processes.

  • Focus on the KPIs that matter: SLAs and OTIFs

  • Deliver on time, maintain quality and protect margin.

Click on the play and find out more in the full interview.

TOP VOICES WITH - PDPaola

Related success stories

Laura Blesa | San Jorge Café

Laura Blesa, Head of Ecommerce and CMO at San Jorge Café, shares the levers that are driving the digital transformation of such a traditional category as coffee. From the optimization of the subscription model to the use of WhatsApp as a sales channel, Laura unveils practical lessons applicable to any eCommerce.

Jorge Pelaez | Farma2go

Jorge Peláez is Founder & CEO of Farma2go, one of the eCommerce of reference in the pharmaceutical sector in Spain. In this conversation, he shares his vision on the use of AI in the pharmaceutical sector, the real value of logistics in customer loyalty and the challenges of operating with excellence in eCommerce.